Hardware Installation Specialist

Job description

About Semiotic Labs

At Semiotic Labs, we are passionate about solving the problem of unplanned downtime. We use AI-driven electrical waveform analysis to offer a smart predictive maintenance system that increases productivity while saving customers’ time and money.

We are looking for a Hardware Installation Specialist to join our team and help us to achieve our ambition.


Description

As a Hardware Installation Specialist, you will (mostly remotely) manage the installation of our hardware at production sites of our clients around the world, providing them an excellent and smooth onboarding experience to our condition monitoring service. You will be actively involved in the entire installation process; from kick-off meeting and site survey to commissioning phase and training. You’ll maintain day-to-day contact with the installing party at the clients’ sites, obtaining all relevant information, developing and communicating the installation plan and ensuring progress through excellent communication and problem solving. You will also be in close contact with our installation partners and manage those relationships.

Responsibilities

  • Installation project planning and management: prepare meetings, guard timelines, collect information, monitor site surveys, guide installations and on-boarding;
  • Ensure our clients have an excellent on-boarding experience by unburdening them throughout the installation process;
  • Develop in-depth knowledge of all of our hardware components and the different ways of how they can be installed by our clients/installation partners;
  • Provide technical troubleshooting assistance when questions or issues arise (e.g.; wrongfully installed hardware, lack of / insufficient connectivity, etc.);
  • Regular (daily/weekly) contact with all parties involved to ensure correct and successful implementation of our product;
  • Embed continuous improvement cycle: continuously identify and work on areas where we can improve;
  • Maintain close relationships with suppliers of our hardware and installation partners;
  • Inventory management of supplies.

Requirements

A successful candidate has an eye for detail and a ‘client-first’ attitude. He/she is able to work in a structured and effective way, and gets energized by realizing a first-time-right implementation. Likewise, if you are unable to achieve this, you want to start solving the problem at hand immediately (in close cooperation with our client and/or installation partner), using your excellent (technical) troubleshooting and problem solving skills to guide them. Our ideal candidate is comfortable working with both suppliers and clients, and likes to work in our fast-paced environment (where priorities can change quickly).

Qualifications 

  • Bachelor's Degree in Electrical Engineering or similar (HBO or WO);
  • Experienced in Project Management;
  • Showcase great communication skills and is fluent in English.
  • Preferably have experience with the planning and implementation of large rollouts;
  • Preferably possesses NEN 3140 VOP (Voldoende Onderricht Persoon)


Our offer to you

  • You will have the opportunity to work in a fast-paced environment with (international) top-tier clients;
  • You will be joining a team that is passionate about technology and its applications in the industry;
  • A competitive salary (including holiday allowance, travel reimbursement).

Please note that we can only hire people with an EU passport or eligibility to work in the Netherlands. (We don't sponsor VISA / permits at this moment in time).